A few details can help us reply with fewer back-and-forth questions.
Include the page link if your question relates to a specific calculator or guide.
Describe what you expected and what you saw instead.
If you are reporting a bug, include the browser and device type.
Avoid sending passwords, bank details, or identity documents.
Common questions and edge cases.
Frequently asked questions
Do you provide personalised tax advice?
We can explain how the calculator works and help you interpret results. Any professional advice depends on your wider circumstances and may require specialist review.
Why do my results differ from another calculator?
Different tools can use different assumptions (tax year, pension treatment, rounding, student loan plan, regional rates). Include the page link and your key inputs so we can compare like-for-like.
What information should I include?
Add the page link, your tax year, and the inputs you used. Avoid sending bank details, passwords, or identity documents.
How is my message stored?
We store your message so we can respond and improve the product. We aim to minimise data and avoid collecting unnecessary personal details.
Can I report a data issue?
Yes. If you spot an incorrect threshold or rule, tell us the number, the tax year, and an official source link (for example GOV.UK).
Do you respond instantly?
Response times can vary. We typically reply by email, and weekends or peak periods may take longer.